Guarantee and Returns

If Shop with Dr.Eve supplies the wrong product or if the product is supplied in any way faulty or damaged, Shop with Dr.Eve will exchange it for a correct/working one within 7 days of receipt from the customer, provided that the customer sends notice and returns the product within 7 days of delivery, and it is returned in mint condition and still in it's original packaging. Shop with Dr.Eve will make a reasonable effort to exchange the product, but if replacement is not possible, Shop with Dr.Eve will supply an alternative product of the same cost and of the customers choosing.

Unopened products may be returned for credit within 5 days of receipt.

Goods used or damaged in any way except by delivery methods will not be considered for credit or replacement whatsoever.

Due to the nature of the products available on the Shop with Dr. Eve website, products can not be guaranteed in any way against damage or breakage of any kind. In the event of new goods that are defective, the rights of the Customer are limited to the Manufacturer's guarantee of the goods supplied.

Replacement or credit is at the sole discretion of Shop with Dr. Eve. In the event that the customer is not satisfied with his/her purchase, the goods may be returned within 14 days of purchase at the expense of the customer (excluding delivery costs) on condition that the goods are in mint condition, unopened and still in it's original packaging. Shop with Dr.Eve will thereupon either replace the product or issue a credit note to be used in the store.